Marketing & Customer Experience Lead at Ishyo Foods Ltd: (Deadline 27 March 2026)
Marketing & Customer Experience Lead at Ishyo Foods Ltd: (Deadline 27 March 2026)
Job Vacancy: Marketing & Customer Experience Lead
Location: Ishyo Foods Ltd Administration Offices.
Department: Sales & Marketing
Reports To: Sales & Marketing Manager
EmploymentType: Full-time
About Us
ISHYO FOODS Ltd is a Rwanda‑based food processing company specializing in premium jams and fruit‑flavored yogurts. We use fresh, locally sourced ingredients and support smallholder farmers across the country.
Role Purpose
The Marketing & Customer Experience Lead will drive marketing strategy, brand growth, customer engagement, and service excellence across all touchpoints.
Key Responsibilities
– Develop and implement integrated marketing strategies.
– Lead digital campaigns including social media, Meta Ads and Google Ads.
– Oversee branding, content creation, and visual visibility.
– Conduct market research and competitor analysis.
– Manage retailer, distributor, and customer relationships.
– Collect, analyze, and act on customer feedback.
– Execute sampling programs, in‑store promotions, and community activations.
– Track campaign performance and prepare reports.
– Support sales with promotional materials and product positioning.
– Lead and mentor marketing and CX team members.
Required Qualifications
– Bachelor’s degree in marketing, Mass Communication, Public Relations, Journalism, Business Administration, Economics, or related fields.
– 3–5 years’ experience in marketing, customer experience, or brand management.
– Experience with CRM systems (Odoo CRM, Zoho CRM, etc.).
Required Skills
– Ability to create and execute campaigns for FMCG products.
– Strong understanding of consumer behavior and branding.
– Digital marketing and social media skills.
– Excellent communication and conflict‑resolution abilities.
– Ability to analyze customer data, market trends, and sales reports.
– Strong relationship‑building skills with retailers and distributors.
How to Apply
Send your Motivation Letter, CV, and Academic Qualifications to:
Email: ishyofoods@gmail.com
CC: finance@ishyofoods.rw, sales@ishyofoods.rw
Deadline: 27/03/2026
Only shortlisted candidates will be contacted.
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