10 Exciting Job Opportunities at Rwanda Social Security Board (RSSB) | Apply by 17 October 2025”
10 Exciting Job Opportunities at Rwanda Social Security Board (RSSB) | Apply by 17 October 2025
1 Job Position – Senior Officer, Workforce Planning & Resourcing at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Senior Officer, Workforce Planning & Resourcing
Location: Kigali, Rwanda
Reports to: Manager, Performance and Talent
Deadline: 17 October 2025
About the Opportunity
Are you ready to embark on a transformational journey?
The Rwanda Social Security Board (RSSB) is seeking a dynamic and forward-thinking professional to join its team as Senior Officer, Workforce Planning & Resourcing.
This exciting opportunity offers you the chance to shape recruitment strategies, strengthen workforce planning, and contribute directly to RSSB’s mission of ensuring socio-economic well-being and stability for all Rwandans.
If you are passionate about innovation, transformation, and people development, this role is for you.
Key Responsibilities
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Coordinate the preparation and execution of interviews and prepare related reports.
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Draft and manage appointment letters and employment contracts.
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Prepare and submit final recruitment reports to facilitate induction of new staff.
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Participate in the development and implementation of the RSSB e-Recruitment system.
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Regularly monitor manpower resource information within the e-Recruitment platform.
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Establish general hiring standards across all employment categories.
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Review quarterly recruitment and induction survey results and take corrective actions.
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Manage contracts for contractual staff, including missions, transfers, and replacements.
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Follow up on staff exit and termination processes and prepare reports for compensation purposes.
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Participate in salary negotiations for newly recruited employees.
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Conduct exit interviews to identify improvement areas.
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Perform any other Human Capital-related duties as assigned.
Required Qualifications and Experience
Option 1:
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Master’s Degree in Human Resources Management, Business Administration, Public Administration, or a related field.
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Minimum of 2 years of relevant experience in Talent Acquisition.
Option 2:
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Bachelor’s Degree in Human Resources Management, Business Administration, Public Administration, or a related field.
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Minimum of 4 years of relevant experience in Talent Acquisition.
Why Join RSSB?
By joining RSSB, you will:
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Contribute to transforming Rwanda’s social protection landscape.
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Work with a motivated and mission-driven team.
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Help enhance workforce systems and talent management that impact millions of citizens.
How to Apply
Interested candidates should submit their applications through the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted candidates will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through social protection.
CLICK HERE TO READ MORE AND APPLY
1 Job Position – Senior Officer, Service Quality Assurance at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Senior Officer, Service Quality Assurance
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) is on a mission to deliver innovative and impactful solutions that improve lives across Rwanda.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
As Senior Officer, Service Quality Assurance, you will play a vital role in ensuring consistent service excellence, developing quality standards, and driving continuous improvement across RSSB operations.
This is your chance to contribute to transforming public service delivery and promoting organizational excellence within one of Rwanda’s most impactful institutions.
Key Responsibilities
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Monitor and evaluate service delivery processes to ensure adherence to quality standards.
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Develop and implement service quality frameworks and performance indicators.
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Coordinate service quality assessments and prepare improvement reports.
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Work closely with departments to identify service gaps and recommend corrective actions.
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Support capacity-building initiatives to promote a culture of service excellence.
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Conduct customer satisfaction surveys and analyze data for strategic insights.
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Ensure continuous improvement of service quality and client experience across RSSB.
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Perform any other related duties as assigned by the line manager.
Required Qualifications and Experience
Option 1:
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Master’s Degree in Marketing, Business Administration, Management, or a related field.
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At least 3 years of relevant experience in service quality assurance or a related field.
Option 2:
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Bachelor’s Degree in Marketing, Business Administration, Management, or a related field.
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At least 5 years of relevant experience in service quality assurance or a related field.
Why Join RSSB?
At RSSB, you’ll be part of a mission-driven organization dedicated to enhancing social protection, efficiency, and service delivery for millions of Rwandans.
Enjoy a collaborative work environment, opportunities for career growth, and a culture that values excellence and innovation.
How to Apply
Interested candidates should apply through the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted applicants will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through service excellence.
CLICK HERE TO READ MORE AND APPLY
1 Job Position – Senior Officer, Performance Management at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Senior Officer, Performance Management
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) continues to transform the nation’s social protection landscape through innovation, professionalism, and excellence.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
As the Senior Officer, Performance Management, you will play a key role in driving employee performance, organizational effectiveness, and continuous improvement across the institution. This is an opportunity to contribute to enhancing service delivery and ensuring that RSSB remains a model of excellence in public service management.
Key Responsibilities
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Design and implement the Performance Management Framework across all departments.
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Coordinate performance planning, appraisal, and review processes.
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Provide guidance to managers and staff on goal setting, KPIs, and evaluation criteria.
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Monitor performance results and recommend development plans or interventions.
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Prepare performance analysis reports to inform decision-making and organizational improvement.
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Promote a culture of accountability, learning, and continuous improvement.
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Facilitate training and workshops on performance management tools and best practices.
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Ensure alignment between individual, departmental, and organizational objectives.
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Perform any other duties related to performance and talent management as assigned.
Required Qualifications and Experience
Option 1:
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Master’s Degree in Human Resources Management, Business Administration, Public Administration, Management, or a related field.
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At least 3 years of relevant experience in performance management or a similar HR function.
Option 2:
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Bachelor’s Degree in Human Resources Management, Business Administration, Public Administration, Management, or a related field.
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At least 5 years of relevant experience in performance management or a related field.
Why Join RSSB?
At RSSB, you’ll be part of a forward-looking organization committed to social security, innovation, and people development.
You’ll work in a collaborative environment that values integrity, service excellence, and professional growth.
How to Apply
Interested candidates should submit their applications through the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted candidates will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through performance excellence.
CLICK HERE TO READ MORE AND APPLY
1 Job Position – Executive Advisor to the Chief Human Capital Officer at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Executive Advisor to the Chief Human Capital Officer
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) is inviting qualified and passionate professionals to apply for the position of Executive Advisor to the Chief Human Capital Officer.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
In this pivotal advisory role, you will work closely with the Chief Human Capital Officer to provide strategic, analytical, and technical support on human capital management initiatives. The role demands a results-oriented professional with a deep understanding of HR systems, performance management, and organizational development.
Key Responsibilities
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Provide strategic advice and technical input to the Chief Human Capital Officer on all HR-related matters.
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Support the development and implementation of HR policies, frameworks, and strategies.
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Lead or support initiatives that drive employee engagement, performance, and retention.
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Advise on talent management, skills development, and succession planning.
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Review and analyze performance management systems to ensure alignment with organizational goals.
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Collaborate with other departments to enhance organizational effectiveness and workforce planning.
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Support career development, capacity-building programs, and HR technology integration.
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Conduct research and benchmarking on best HR practices to inform decision-making.
Required Qualifications and Experience
Option 1:
-
Master’s Degree in Human Resources Management, Business Administration, Public Administration, or a related field.
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At least 2 years of relevant experience in HR management, performance management, or organizational development.
Option 2:
-
Bachelor’s Degree in Human Resources Management, Business Administration, Public Administration, or a related field.
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At least 4 years of relevant experience in Performance Management or a related field.
Additional Requirements:
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Proven understanding of performance management tools and KPI setting.
Key Competencies
Technical Competencies:
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Performance Management
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Talent and Skills Detection
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Talent and Skills Management
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Knowledge of HR Technology
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Career Development and Coaching
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Planning and Organization
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Analytical and Problem-Solving Skills
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Excellent Communication and Presentation Abilities
Why Join RSSB?
At RSSB, you’ll be part of an organization committed to excellence, innovation, and impact. You’ll work with a motivated team that strives to improve social protection systems and ensure socio-economic well-being for all Rwandans.
How to Apply
Interested candidates should apply via the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted applicants will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through people and performance.
CLICK HERE TO READ MORE AND APPLY
1 Job Position – Senior Call Centre Agent at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Senior Call Centre Agent
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) continues to expand its commitment to excellent customer service and citizen engagement.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
As a Senior Call Centre Agent, you will play a key role in providing high-quality customer service, ensuring effective communication with clients, and supporting RSSB’s goal of delivering efficient and reliable social protection services.
This is a great opportunity for individuals who are service-oriented, professional, and passionate about improving customer experiences.
Key Responsibilities
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Handle incoming and outgoing calls, emails, and messages from clients and partners.
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Provide accurate information on RSSB services, policies, and procedures.
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Record and track client interactions in the customer relationship management system.
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Resolve customer complaints and escalate complex cases to appropriate departments.
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Ensure timely follow-up and maintain high levels of client satisfaction.
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Support the training and supervision of call centre agents to maintain quality service.
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Monitor call performance and assist in developing call scripts and communication standards.
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Prepare weekly and monthly reports on call centre performance and customer feedback.
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Contribute to continuous improvement initiatives for service quality and efficiency.
Required Qualifications and Experience
Option 1:
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Master’s Degree in Communication, Customer Service Management, Business Administration, Public Relations, or a related field.
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At least 2 years of relevant experience in a call centre, customer service, or client support role.
Option 2:
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Bachelor’s Degree in Communication, Customer Service Management, Business Administration, Public Relations, or a related field.
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At least 4 years of relevant experience in customer service or call centre operations.
Key Competencies
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Excellent communication and interpersonal skills.
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Strong problem-solving and customer-handling abilities.
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Ability to multitask and manage time effectively.
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Knowledge of CRM systems and call management software.
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High level of professionalism and empathy when dealing with clients.
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Fluency in English and Kinyarwanda (French is an added advantage).
Why Join RSSB?
Joining RSSB means contributing to an organization that is transforming lives and promoting social and economic well-being for all Rwandans.
You’ll work with a dedicated and innovative team, gain access to career development opportunities, and play an important role in enhancing customer satisfaction nationwide.
How to Apply
Interested candidates should apply through the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted applicants will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through service excellence.
CLICK HERE TO READ MORE AND APPLY
1 Job Position – Technology Support Engineer at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Technology Support Engineer
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) is seeking a skilled and motivated Technology Support Engineer to join its dynamic team.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
This role offers an exciting opportunity to contribute to RSSB’s technology operations, ensuring efficient, secure, and reliable systems that support the organization’s mission of transforming social protection services in Rwanda.
Key Responsibilities
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Provide technical support to staff, addressing hardware, software, and network issues promptly.
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Install, configure, and maintain computer systems and applications across the organization.
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Troubleshoot and resolve system, connectivity, and performance problems efficiently.
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Manage user accounts, permissions, and access control within IT systems.
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Support and maintain IT infrastructure, including servers, printers, and network devices.
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Assist in system upgrades, backups, and updates to ensure data integrity and security.
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Monitor and document support requests through a ticketing system.
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Provide user training and guidance on IT tools and best practices.
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Collaborate with IT teams to ensure business continuity and cybersecurity compliance.
Required Qualifications and Experience
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Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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Minimum of 2 years of experience in a technical support role.
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Strong understanding of computer hardware, software, and networking principles.
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Familiarity with operating systems (Windows, macOS, Linux) and business productivity applications.
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Excellent problem-solving and analytical skills.
Key Competencies
Technical Competencies:
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Proficient in troubleshooting techniques and diagnostic tools.
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Knowledge of remote support technologies and tools.
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Understanding of networking concepts (Wi-Fi, VPNs, firewalls).
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Experience with ticketing systems and issue-tracking tools.
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Basic scripting or programming skills (PowerShell, Bash).
Behavioral Competencies:
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Excellent communication and interpersonal skills.
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Strong customer service orientation and ability to remain composed under pressure.
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Ability to explain technical concepts clearly to non-technical users.
Why Join RSSB?
At RSSB, you’ll work in a collaborative and innovative environment dedicated to improving social protection systems in Rwanda.
This position offers opportunities for career growth, continuous learning, and impact-driven work that supports national development.
How to Apply
Interested candidates should submit their applications through the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted candidates will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through technology and innovation.
CLICK HERE TO READ MORE AND APPLY
1 Job Position – Back End Engineer at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Back End Engineer
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) is seeking a talented and motivated Back End Engineer to join its growing technology team.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
As a Back End Engineer, you will play a vital role in designing, developing, and maintaining the server-side logic, databases, and APIs that power RSSB’s digital services. This position is ideal for professionals who are passionate about technology, innovation, and impact-driven digital transformation.
Key Responsibilities
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Design, develop, and maintain server-side applications and APIs.
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Collaborate with front-end developers and system architects to integrate user-facing elements.
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Optimize applications for maximum performance, scalability, and reliability.
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Implement and maintain database schemas, queries, and data storage solutions.
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Ensure application security, data integrity, and efficient performance.
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Conduct code reviews, testing, and debugging to maintain high-quality software standards.
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Work with DevOps teams to deploy, monitor, and maintain systems in production environments.
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Document system architecture, APIs, and technical processes.
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Stay current with emerging technologies and development best practices.
Required Qualifications and Experience
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Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field.
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At least 3 years of experience as a Back End Developer/Engineer or in a similar software development role.
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Strong proficiency in server-side programming languages such as Python, Java, Node.js, or .NET.
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Experience with database management systems (PostgreSQL, MySQL, MongoDB, or SQL Server).
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Familiarity with API design (REST, GraphQL) and version control tools like Git.
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Understanding of microservices architecture and cloud-based environments (AWS, Azure, or GCP).
Key Competencies
Technical Competencies:
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Excellent knowledge of software architecture and system integration.
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Ability to develop secure, efficient, and maintainable back-end systems.
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Experience with containerization and CI/CD pipelines is an added advantage.
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Strong understanding of data structures, algorithms, and software design patterns.
Behavioral Competencies:
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Strong analytical and problem-solving skills.
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Excellent communication and collaboration abilities.
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Passion for innovation, continuous learning, and technical excellence.
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Ability to work effectively in a fast-paced, team-oriented environment.
Why Join RSSB?
At RSSB, you’ll be part of an organization that leverages technology to transform lives and improve social protection systems in Rwanda.
You’ll have opportunities for professional growth, innovation, and meaningful contribution to national digital initiatives.
How to Apply
Interested candidates should submit their applications through the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted candidates will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through technology and innovation.
CLICK HERE TO READ MORE AND APPLY
1 Job Position – Technology Adoption Officer at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Technology Adoption Officer
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) is seeking a proactive and skilled Technology Adoption Officer to lead initiatives that drive effective use of technology across the organization.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
In this role, you will design and implement technology training programs, promote digital adoption, and support change management efforts to ensure staff can effectively utilize technology solutions in their daily operations.
Key Duties and Responsibilities
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Develop and implement technology training programs for staff at all levels.
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Conduct needs assessments to identify knowledge and skill gaps in technology use.
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Create and maintain knowledge bases, business process documentation, and training materials.
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Promote a culture of continuous learning and digital innovation.
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Identify and address technology adoption challenges and propose practical solutions.
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Collaborate with the Technical Support team to ensure seamless troubleshooting during training transitions.
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Gather feedback from users to continuously improve training and adoption methodologies.
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Analyze and report on technology adoption metrics and provide actionable insights.
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Perform any other related duties as assigned by the manager.
Required Qualifications and Experience
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Bachelor’s degree in a relevant field (Information Technology, Business Administration, Education, or equivalent experience).
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Preferably 2 years of experience in technology training, change management, or technology adoption roles.
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Strong understanding of adult learning principles and instructional design methodologies.
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Experience with developing and delivering training materials and programs.
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Familiarity with various enterprise technologies, systems, and processes (ERP, CRM, document management, collaboration tools).
Key Competencies
Technical Competencies:
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Proficient in Learning Management Systems (LMS) and e-learning authoring tools.
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Knowledge of project management principles and methodologies.
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Excellent documentation and technical writing skills.
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Strong analytical and problem-solving skills.
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Ability to translate complex technical concepts into simple, actionable learning content.
Behavioral Competencies:
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Excellent communication and presentation skills.
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Strong teamwork, collaboration, and interpersonal abilities.
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High adaptability and enthusiasm for technology-driven change.
Why Join RSSB?
At RSSB, you’ll contribute to an organization that prioritizes digital transformation, continuous learning, and innovation.
You’ll work in a collaborative environment, gain opportunities for professional growth, and help ensure technology adoption drives organizational efficiency and impact.
How to Apply
Interested candidates should submit their applications via the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted candidates will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through technology and innovation.
CLICK HERE TO READ MORE AND APPLY
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