6 Job Positions of Service Waiter at Solid’Africa | Deadline 11 December 2025

December 3, 2025 KIAN

6 Job Positions of Service Waiter at Solid’Africa | Deadline 11 December 2025

Job Advertisement

ABOUT SOLID’AFRICA

Operating in Rwanda since 2010, Solid’Africa is a pioneering social enterprise dedicated to combating nutrition insecurity in Rwanda and beyond. With a mission to ensure universal access to adequate and appropriate nutrition. Solid’Africa delivers a comprehensive nutrition access program that includes the Gemura Feeding Program, which supplies nutritious meals to hospital patients and school children; the Sustainable Agriculture Program, which supports local farmers and strengthens the food supply chain; and the Nutrition Education Program, which promotes healthy dietary choices through education and awareness.

Through its Community Benefit Company (CBC), Solid’Africa also generates income to subsidize its non-profit initiatives, ensuring financial sustainability. Additionally, Solid’Africa’s Institute of Culinary Arts and Nutrition (ICAN) provides specialized training that blends nutrition science and culinary arts to empower hospitality professionals. By leveraging strategic collaborations, adopting a holistic Farm-to-plate model, and focusing on sustainable practices, Solid’Africa aims to transform the nutrition landscape, making healthy meals universally accessible in the communities it serves.

Solid’Africa is seeking experienced candidates for the positions listed below, to be based at Remera Rukoma location

POSITIONS OVERVIEW

Position

Number of Staff

Responsibilities

Requirements

Service Waiter

The Service Waiter is responsible for delivering exceptional customer service in the dining area, ensuring a pleasant dining experience for all guests. This role involves precise order taking, efficient food and beverage service, and meticulous maintenance of cleanliness in the service area. The Waiter collaborates closely with kitchen staff to ensure timely meal service and prompt fulfillment of guest needs.

Responsibilities

Process customer purchases accurately and efficiently, using the cash register or POS system.
Handle cash and card payments, ensuring accuracy and security.
Issue receipts and provide change to customers, maintaining accuracy.
Answer customer inquiries regarding prices, products, and promotions.
Resolve customer issues or complaints promptly and professionally.
Maintain the cleanliness and organization of the cash register area.
Perform cash register opening and closing procedures, ensuring accuracy.
Balance cash drawers and reconcile daily transactions.
Ensure that all orders are accurately entered and processed.
Verify customer orders and payments to prevent discrepancies.
Handle refunds and exchanges according to company policies.
Monitor and replenish supplies at the cashier station, ensuring availability.
Assist in inventory counts and reporting as needed.
Report any discrepancies or shortages to the supervisor.
Adhere to health and safety regulations, ensuring a clean and safe environment.
Maintain confidentiality of customer and financial information.
Participate in training sessions to enhance cashier skills and knowledge.
Provide feedback to supervisors on customer service and operational efficiency.

Qualifications and experience required

High school diploma or equivalent; hospitality training is a plus.
Previous experience of one year as a waiter/waitress or in customer service (preferred).
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Knowledge of food and beverage service standards is an advantage.
Flexibility to work various shifts.

APPLICATION GUIDELINES: Interested and qualified candidates should submit a 1page Cover letter, and updated CV (maximum three pages) and names, title and contacts of three professional referees, to include the most recent or current employer/supervisor (all in/as one document) – via email only to: hr@solidafrica.org with the POSITION applied for clearly indicated in the subject line. The deadline for submission of applications is December 11th, 2025, at 16:00hrs.
Only shortlisted candidates will be contacted.
Solid’Africa is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, age, national origin, physical disability.

Sous Chef at Solid’Africa: (Deadline 11 December 2025)

Job Advertisement

ABOUT SOLID’AFRICA

Solid’Africa is seeking experienced candidates for the positions listed below, to be based at Remera Rukoma location

POSITIONS OVERVIEW

Position

Number of Staff

Responsibilities

Requirements

Sous Chef

This role involves leading large culinary teams, ensuring efficient meal preparation and service, maintaining high standards of food quality and safety, optimizing kitchen workflows, and managing budgets and inventory to meet the demands of high-volume production.

Responsibilities

Assist the Kitchen manager in oversee bulk cooking and production processes to meet daily meal targets.
Plan workflow across hot kitchen, cold kitchen, starches, proteins, vegetables, and packaging sections.
Ensure each station follows standardized recipes, portion sizes, and production timelines.

- Coordinate with menu planners to ensure readiness of raw materials and equipment.
- Lead line cooks, prep cooks, pastry team, and kitchen assistants during production.
- Allocate staff per station and monitor task execution throughout the shift.
- Provide on-the-job coaching to improve speed, consistency, and accuracy.
- Support scheduling, shift planning, and discipline management.
- Ensure compliance with HACCP, ISO 22000, RSB, and internal hygiene requirements.
- Monitor CCPs (temperature controls, cooling, reheating, sanitation).
- Ensure correct labeling, storage, and segregation of raw and cooked foods.
Conduct hygiene checks and ensure proper PPE usage by all kitchen staff.

Qualifications and experience required

Diploma/Certificate in Culinary Arts, Food Production, or related field.
3–5 years of experience in mass catering, institutional feeding, or industrial kitchens.
Strong experience in supervising large kitchen teams.
Knowledge of batch cooking, large equipment, and production planning.

Skills & Competencies

Strong leadership and team coordination skills.
Excellent knowledge of high-volume cooking techniques.
Advanced understanding of HACCP and food safety systems.
Ability to work in a fast-paced environment.
Good problem-solving, communication, and organizational skills.
Ability to multitask and make quick decisions. HACCP training certificate will be an advantage