3 Job Positions of Recovery Officers at Bank Rwanda Plc (BPR) | Deadline : 10 November 2025)
Job Purpose: To identify, review and recover or restructure/restore to performance non-performing debts and make appropriate recommendations to avoid such situations arising in the future in order to mitigate credit risks.
Main Responsibilities:
- To initiate and develop restructuring and recovery strategies towards reduction of non-performing loans (NPL) levels as targeted by bank’s management.
- Contribute to the bank’s profit through writebacks
- Ensure compliance with credit policies, regulatory requirements and best practices in carrying out recovery actions with a view to minimizing credit risks
- Work closely with all banks appointed external agencies (debt collectors, appointed receivers, court bailiffs, lawyers etc…) and other third-party vendors
- Partner with the legal unit and lawyers for efficient and effective resolution of matters in court.
- Assist Credit Recovery Manager to prepare statutory and regulatory reports required by the bank
- Give recommendations to Recovery Manager on issues of debt recovery including disposal of securities, litigation, restructuring, final settlement, write-offs and write-downs for approval.
- Provide professional business support to the Credit Recovery Manager to resolve challenges faced by stressed clients
- To enhance the Bank’s overall image through improved relations with bad debtors and ensure customers are satisfied through timely responses to issues.
- Perform other tasks reasonably required by Credit recovery Manager or Senior Credit Recovery Manager within the framework of this job description
Daily Responsibilities:
- Daily review of assigned NPLs portfolio for any follow up of promise to pay from the customer and plan course of action to recover owed money.
- Meeting and calling customers, writing call reports and sharing with Credit Recovery Manager and filing same to customer files.
- Write demand notice and statutory notices to customers under NPL; initiate and follow up related files in CQ, EMRS, and
- Negotiating with customers to express their willingness to repay and propose different alternatives to get solutions
- Preparation of Recovery reports for management and regulator
Educational qualifications and work experience:
- University Degree preferably in Finance/Accounting /Economics/ Business/Management/Law
- Professional Certification – CPA/ILPD
- 3 or more years of progressive experience in debt collection, recoveries, and credit operations.
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