Receptionist at Mantis Akagera Game Lodge | Deadline: 10 October 2025
Receptionist at Mantis Akagera Game Lodge | Deadline: 10 October 2025
JOB OPPORTUNITY
Position: Receptionist
Department: Rooms Division
Reports to: Front Office Manager
Organization: Mantis Akagera Game Lodge
Deadline: 10 October 2025
Job Purpose
The Receptionist will be responsible for ensuring efficient, prompt, courteous, and professional front office services related to guest arrivals, departures, and in-house experiences — in line with company policies and procedures. The role aims to enhance guest satisfaction and support smooth hotel operations.
Key Responsibilities
1. Front Office Operations
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Understand and implement company Policies, Procedures, and Financial Principles related to front office operations.
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Perform and verify cashier functions according to company standards.
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Process and reconcile daily banking transactions accurately.
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Ensure guest data is correctly captured and updated in the Property Management System (PMS).
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Maintain guest accounts and ensure all transactions are accurately processed during their stay.
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Perform float checks after each shift and ensure all reports are properly signed off by supervisors.
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Complete and verify rate and pit check reports for every shift.
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Prepare and attach required daily shift reports, signed off by management.
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Record and follow up on any variances or queries in coordination with the Front Office Supervisor.
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Ensure full compliance with Audit and Front Office policies.
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Conduct monthly stock takes of front office supplies and stationery.
2. Guest Service & Communication
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Maintain strict security procedures for cash, credit transactions, room keys, and guest privacy.
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Communicate effectively with guests and other hotel departments to ensure smooth operations.
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Be fully familiar with Accor loyalty programs, audit systems, and service measurement programs.
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Allocate rooms, issue keys, and manage guest check-in/check-out efficiently.
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Stay informed about current room status, availability, and hotel promotions.
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Handle guest issues and complaints courteously and professionally.
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Support teamwork by cooperating with colleagues and assisting as required.
3. Administrative & Reporting Duties
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Maintain accurate records and filing systems within the Front Office department.
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Produce and submit all required reports on time and with accuracy.
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Serve on hotel committees as assigned by the Front Office Manager or General Manager.
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Ensure proper key control and security protocols are observed.
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Perform other duties as may be assigned by management.
Qualifications, Skills, and Experience
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Bachelor’s degree in Hospitality Management or a related field.
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Minimum 2 years’ experience in front desk or reception roles.
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Strong verbal and telephone communication skills.
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Excellent customer service orientation and active listening skills.
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Organized, resourceful, and detail-oriented.
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Proficient in OPERA Property Management System (PMS).
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Ability to work under pressure and maintain professionalism.
Working Conditions
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The role may require extra hours, including weekends and public holidays.
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The candidate must be willing to work in a dynamic hospitality environment.
Required Documents
Applicants must submit the following documents:
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Motivation letter explaining suitability for the position.
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Curriculum Vitae (CV) with contact details of three referees.
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Notarized academic documents and certificates.
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Criminal record certificate.
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Copy of National ID.
How to Apply
Interested candidates should send their complete application as one PDF or Word document by 10 October 2025 at 5:00 PM to:
Email: Daniel.nsengiyera@mantiscollection.com
Only shortlisted candidates will be contacted.
By submitting your application, you consent to Mantis Akagera Game Lodge conducting a background check on your record.
The Management
Mantis Akagera Game Lodge
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