3 Job Positions at MTN Rwanda: (Deadline 26 November 2025)

About MTN

At MTN RwandaCell, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life is what sets us apart.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.

As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships and achieving a purpose greater than our own. This is the experience we want you to have with us.

Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the Customer Operations and CEX department position below, both internally and externally.

 MISSION/CORE PURPOSE OF THE JOB

Effective management of the Service center for excellent customer service.

Key Performance Areas

·      Overall supervision of MTN upcountry service center.

·      Ensuring excellent customer service in the assigned service center.

·      Handle and resolve customer complaints submitted to MTN service center.

·      Timely escalation and follow up of unresolved customer issues

·      Monitoring of franchisee stock levels with respect to sales to avoid stockouts.

·      Prepare daily, weekly, monthly, and quarterly service center performance reports.

·      Ensuring adherence to MTN internal policies and procedures within the assigned service center.

·      Drive and promote MoMo and sales revenue in accordance with service center sales targets.

·      Analysis of service center MoMo and sales trend to come up with initiatives to drive growth.

·      Ensuring upselling and cross selling of MTN Products and Services among walk-in customers.

·      Play the role of level 1 service account manager for MTN HVC and cooperate client base within the area of operations.

·      Drive the shop in shop strategy within the service center assigned.

·      Support Distribution teams in activation of agents and MoMoPay merchants.

·      Training of new and existing service centers and connect shop franchisee staff on MTN products and services.

·      Follow up and give maximum support to the connect shops assigned.

Experience

·      5 years of working experience in a Customer Service and/or Retail Sales environment

·      Effective management of service center stock.

Education Background

·      Bachelor’s degree in business administration, Customer Service Management, Telecommunications, or a related field.

How to Apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 26^th Nov 2025. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/

CLICK HERE TO READ MORE AND APPLY

UI/UX Designer at MTN Rwanda: (Deadline 26 November 2025)

About MTN

At MTN RwandaCell, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life is what sets us apart.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.

As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships and achieving a purpose greater than our own. This is the experience we want you to have with us.

Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the IT department position below, both internally and externally.

The UI/UX & Front-End Developer is responsible for designing and implementing user-centric digital experiences that drive engagement, simplicity, and innovation across MTN Rwanda’s digital platforms. The role blends creative UI/UX design with front-end development expertise to deliver intuitive, high-performance web and mobile interfaces aligned with MTN’s Ambition.

·      Conduct user research, usability testing, and stakeholder interviews to identify pain points and opportunities for improvement.

·      Develop user personas, customer journey maps, and experience blueprints for digital products and services.

·      Translate business and customer requirements into functional and emotional design experiences.

·      Create wireframes, mock-ups, and interactive prototypes using tools such as Figma, Adobe XD, or Sketch.

·      Design consistent, accessible, and responsive interfaces aligned with MTN brand and digital design guidelines.

·      Translate UI/UX designs into responsive and interactive web pages using HTML5, CSS3, JavaScript, and modern frameworks such as Vue.js, React, or Angular.

·      Collaborate closely with back-end developers to integrate APIs and data into the user interface.

·      Work closely with product managers, developers, data analysts, and marketing teams in an agile environment.

·      Participate in sprint planning, design reviews, and product demos to ensure design quality and business alignment.

·      Contribute to MTN’s design system and ensure reusability across digital platforms.

·      Monitor user behaviour and product performance metrics to identify improvement areas.

·      Timely delivery of design assets aligned with product sprint cycles.

·      Minimum of 3–5 years of experience in UI/UX design, preferably in digital product environments.

·      Strong portfolio showcasing UX research, interface design, and mobile/web projects.

·      Proficiency in HTML5, CSS3 (SASS/LESS), JavaScript (ES6+).

·      Experience with front-end frameworks (React, Vue.js, or Angular).

·      Experience working in agile or cross-functional digital teams.

Bachelor’s degree in computer science or related field.

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 26^th Nov 2025. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/

CLICK HERE TO READ MORE AND APPLY