2 Job Positions of Help Desk /Officer at Rwanda Development board (RDB) | Deadline 1 Sep 2025

• Provide responsive and effective IT support to RDB employees, addressing hardware, software, and network issues. • Diagnose and troubleshoot technical problems reported by users, ensuring timely resolution. • Log and track support requests and incidents, maintaining accurate records of user issues and solutions. • Create and update knowledge base articles and FAQs to assist users in resolving common issues independently. • Communicate clearly and courteously with end-users, providing instructions and guidance for issue resolution. • Assist with hardware setup, maintenance, and repairs, ensuring equipment is in working order. • Install, configure, and update software applications on user devices as needed. • Offer basic IT training to users to improve their technical proficiency. • Promote IT security awareness among users and enforce security policies and procedures. • Gather user feedback on IT services and systems to identify areas for improvement.