1 Job Position – Technology Support Engineer at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
1 Job Position – Technology Support Engineer at Rwanda Social Security Board (RSSB) | Deadline: 17 October 2025
Organization: Rwanda Social Security Board (RSSB)
Position Title: Technology Support Engineer
Location: Kigali, Rwanda
Deadline: 17 October 2025
About the Opportunity
The Rwanda Social Security Board (RSSB) is seeking a skilled and motivated Technology Support Engineer to join its dynamic team.
“We’re looking for talented individuals who share our vision of creating innovative, impactful solutions that make a difference. Our team is a diverse group of professionals with a passion for their craft and a commitment to excellence. We offer a stimulating and collaborative work environment, competitive salaries and benefits, and a commitment to professional growth.
If you’re ready to take the next step in your career and be part of something bigger, then come join us!
We look forward to hearing from you.”
— Rwanda Social Security Board (RSSB)
This role offers an exciting opportunity to contribute to RSSB’s technology operations, ensuring efficient, secure, and reliable systems that support the organization’s mission of transforming social protection services in Rwanda.
Key Responsibilities
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Provide technical support to staff, addressing hardware, software, and network issues promptly.
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Install, configure, and maintain computer systems and applications across the organization.
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Troubleshoot and resolve system, connectivity, and performance problems efficiently.
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Manage user accounts, permissions, and access control within IT systems.
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Support and maintain IT infrastructure, including servers, printers, and network devices.
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Assist in system upgrades, backups, and updates to ensure data integrity and security.
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Monitor and document support requests through a ticketing system.
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Provide user training and guidance on IT tools and best practices.
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Collaborate with IT teams to ensure business continuity and cybersecurity compliance.
Required Qualifications and Experience
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Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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Minimum of 2 years of experience in a technical support role.
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Strong understanding of computer hardware, software, and networking principles.
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Familiarity with operating systems (Windows, macOS, Linux) and business productivity applications.
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Excellent problem-solving and analytical skills.
Key Competencies
Technical Competencies:
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Proficient in troubleshooting techniques and diagnostic tools.
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Knowledge of remote support technologies and tools.
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Understanding of networking concepts (Wi-Fi, VPNs, firewalls).
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Experience with ticketing systems and issue-tracking tools.
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Basic scripting or programming skills (PowerShell, Bash).
Behavioral Competencies:
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Excellent communication and interpersonal skills.
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Strong customer service orientation and ability to remain composed under pressure.
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Ability to explain technical concepts clearly to non-technical users.
Why Join RSSB?
At RSSB, you’ll work in a collaborative and innovative environment dedicated to improving social protection systems in Rwanda.
This position offers opportunities for career growth, continuous learning, and impact-driven work that supports national development.
How to Apply
Interested candidates should submit their applications through the RSSB recruitment portal before the deadline: 17 October 2025.
Only shortlisted candidates will be contacted.
Rwanda Social Security Board (RSSB) – Transforming lives through technology and innovation.
CLICK HERE TO READ MORE AND APPLY
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